SHIPMENTS

Worldwide Shipping · Secure Payment

✈️ Worldwide Shipping

We ship worldwide. All orders are processed within 1–2 business days and delivered through trusted courier services such as DHL, FedEx, or your local postal provider. For your peace of mind, every package includes tracking information.

Estimated delivery times:

  • 🇪🇺 Europe: 5–10 business days
  • 🇺🇸 USA & Canada: 7–12 business days
  • 🌍 Rest of the world: 10–15 business days

💳 Secure Payment

All orders are processed securely through Stripe with SSL encryption. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Wise or bank transfer.

Your personal and payment information is protected at all times during checkout. All orders are processed securely and shipped worldwide with tracking.

🔁 Returns & Exchanges

We want you to love your purchase. If for any reason you are not completely satisfied, you may request a return or exchange within 15 days of delivery.

Items must be unused, in their original packaging, and with all protective elements intact. Please contact us before returning any item to receive instructions and approval.

How to request a return:

  1. Contact us via WhatsApp or email within 15 days of receiving your order.
  2. Provide your order number and the reason for the return or exchange.
  3. Our team will guide you through the process and provide the return address.

If you have any questions regarding shipping, delivery, or returns, please contact our customer support team via WhatsApp — we will be happy to assist you.

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ETERNALGILT — dedicated to delivering quality with care.

Frequently Asked Questions
🚚 What is your shipping time?+

We currently offer a secure international shipping option.

All orders are carefully processed and shipped with tracking.

Processing time: 1-3 days before shipping

Estimated delivery time: 7-12 days (once shipped)

We take quality control and packaging very seriously; your order will arrive safely and exactly as shown.

🧾 How can I pay for my order?+

We support secure global payments.

The available payment methods include:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Discover
  • Other cards and wallets compatible with Stripe
  • Bank transfer
  • iInteligente
  • Venmo

All payments are encrypted and protected.

↩️ Can I return the products?+

Yes, you can request a return within 14 days after delivery.

Items must be unused, in their original condition, and with all tags and packaging.

To receive return instructions, please contact our support team.

💬 How can I contact customer service?+

Our support team is available 24 hours a day, 7 days a week via WhatsApp for any questions, order assistance, and after-sales support.

WhatsApp Support: +34 916 13 18 63

You can also contact us by email through our Contact page.